How can we help?
Get support through our in-app ticket system, browse our documentation, or reach out directly.
In-App Support Tickets
The fastest way to get help. Submit a ticket directly from the app and track its progress in real time. Our team typically responds within a few hours.
What we can help with
Account Issues
Login problems, password resets, Google or Zoom OAuth connection issues, account settings.
Billing & Plans
Subscription management, plan upgrades, payment issues, invoices, and refund requests.
Technical Problems
Bot not joining meetings, recordings not processing, transcript errors, or app performance issues.
Feature Requests
Suggest new features, integrations, or improvements to existing functionality.
Bug Reports
Report something that isn't working correctly. Include steps to reproduce and screenshots if possible.
Daily Briefing
Daily briefing email setup, delivery timing, content configuration, timezone settings, and tag filtering.
Project Plans
Project plan creation, status tracking, AI coverage detection, and integration with daily briefings.
CSAT & Feedback
Satisfaction surveys, question configuration, auto-send timing, CSAT dashboard, analytics, and privacy settings.
General Questions
How-to questions, best practices, understanding AI outputs, or anything else.
Email Us
Prefer email? Send us a message and we’ll get back to you within one business day.
[email protected]Documentation
Step-by-step guides, feature documentation, and answers to common questions.
Browse Docs →In-App Help Center
50+ articles covering every feature, accessible from the Help link in the app sidebar.
Open Help Center →Response Times
Our support team is available Monday–Friday, 9am–6pm EST.
< 4 hours
Critical / Urgent issues
< 12 hours
Standard support tickets
1 business day
Feature requests & general questions
Quick Reference
Support Email
[email protected]Support Tickets
app.notemesh.ai/supportDocumentation
notemesh.ai/docsSupport Hours
Monday–Friday, 9am–6pm EST